Returns & issues

Something not right with your order? Tell us below and we'll sort it out. We reply within one business day.

We ask for a photo of the item on every request. Reply to our confirmation email with one and we'll get things moving straight away.

Prefer email? Write to returns@wrenwoodpets.com with your order number.

Your order history

Signed-in customers can see every order, its tracking and its delivery status in one place, without needing a tracking number to hand.

View your order history

Log in with your email. We'll send you a one-time code, no password needed.

Heads up on delivery windows. A tracking number appears as soon as the shipping label is created, which happens when your order is picked and packed, usually within 1 to 3 business days. Movement scans start once the carrier collects the parcel, so a day or two of quiet at the beginning is normal and not a sign anything is wrong.

The short version of our returns policy

Thirty days, every order, no fine print. Your 30 days start the day it lands on your porch, not the day you ordered, so a slow delivery never eats into them. Every product counts, from a $20 toy to a coop that took two people to carry in.

Arrived damaged, faulty, wrong or missing? We'll make it right, and you decide how: a new one on its way, or your money back in full.

Changed your mind? Covered on the same terms, for the same 30 days. No reason needed and nothing to explain. Wrong size, wrong color, or your pet took one look and walked away.

The exceptions are short: custom and personalized items, and anything used past ordinary trial.

To start a request, email returns@wrenwoodpets.com with your order number and a photo of the item. On the bigger pieces we'll ask for a few more details first, so the fix we put in front of you is the one that genuinely solves it.

We ask for a photo on every request. It confirms which item we're talking about, and it's how we settle things on our first reply rather than our third.

Read the full return & refund policy