Shipping policy
Where we ship
We currently ship within the United States.
Cost
Shipping is free on every order, with no minimum. Every order is tracked.
Processing and transit times
Orders are processed within 1 to 3 business days. Transit time after processing depends on the item:
- US-warehouse items (most large and oversized products): 3 to 7 business days
- Partner-warehouse items: 7 to 10 business days
The Shipping & Returns tab on each product page tells you which applies to that item. If your order contains items from both, they may arrive in separate packages at no extra cost to you.
Tracking
You will receive a tracking number by email as soon as your order ships, and you can follow your delivery any time on our Track Order page.
Oversized items
Oversized items ship via FedEx or UPS and require a street address. We cannot deliver oversized items to PO boxes.
Cancellations and address changes
Orders move to fulfillment quickly. If you need to cancel or change your shipping address, contact us within 24 hours of ordering at contact@wrenwoodpets.com and we will do our best. Once an order has shipped it cannot be cancelled or redirected.
If something goes wrong
If your order arrives damaged or does not arrive at all, we will make it right. See our Return & Refund Policy and contact us within 48 hours of delivery for damage claims.
Contact
Wrenwood Pets
867 Boylston St, Suite 500, Unit #427
Boston, MA 02116
Email: contact@wrenwoodpets.com
We reply within 1 business day, Monday to Friday.