How you can pay
Cards. Visa, Mastercard, American Express, Discover and Diners Club.
Wallets. Shop Pay, Apple Pay and Google Pay.
Pay over time. Shop Pay Installments lets you split an order into scheduled payments. Eligibility and terms are set by Shop Pay, not by us, and are shown to you at checkout before you commit.
The methods available to you are always shown at checkout before you pay. If one you expect is missing, it is usually because your browser or device does not support it. Write to us and we will help.
When you are charged
Your card is authorized when you place the order and charged at that point. If we cannot accept or fulfil your order, we refund you in full. An order confirmation email is a receipt of your order, not our acceptance of it; an order is accepted when it ships.
Currency and taxes
All prices on this site are in US dollars. Sales tax is calculated at checkout based on your shipping address and is shown to you before you pay.
Shipping is free on every order, so there are no handling fees, no oversized-item surcharges, and no charges added after checkout.
How your card details are handled
Payments are processed by our payment providers over an encrypted connection. Wrenwood never sees or stores your full card number. We cannot retrieve it, and we will never ask you for it by email, by phone, or through any other channel. If anyone contacts you claiming to be Wrenwood and asks for card details, it is not us. Please tell us at contact@wrenwoodpets.com.
What appears on your statement
Your card or bank statement will show a charge from Wrenwood Pets or from our operating entity, Frances Lorne LLC. Both are us. If you see a charge you do not recognise, email us before disputing it and we will identify the order for you the same day.
If a payment is declined
A decline is almost always your bank rather than us, and we are not told why. Check the card number, expiry, security code and billing address, then try again or use another method. If it keeps failing, your bank can tell you the reason. We will hold nothing against your order in the meantime.
You may briefly see a pending authorization on a failed attempt. It is not a charge and it drops off on its own, usually within a few business days.
Refunds
Approved refunds go back to the original payment method. We issue them within one business day of approving your request, and your bank or card issuer then takes its own time to post it, usually 3 to 10 business days. Refunds cover the item price and any sales tax you paid on it.
Full detail is in our Return & Refund Policy, including our 30-day guarantee and free return shipping.
Pricing errors
Prices may change without notice. In the event of an obvious pricing error, we may cancel the affected order and refund you in full rather than hold you to a price that was plainly wrong. We will always email you if that happens.
Talk to us
Wrenwood Pets
Operated by Frances Lorne LLC
867 Boylston St, Suite 500, Unit #427
Boston, MA 02116
United States
+1 781-856-6503
contact@wrenwoodpets.com
We are open every day, 9am to 5pm ET, and reply within 1 business day.