My Order

Track your delivery, or let us know if something needs fixing. We reply within one business day.

Track your delivery

Every order ships with tracking. Paste your tracking number below to see exactly where your package is.

You'll find your tracking number in your shipping confirmation email.

View your order history

Log in with your email. We'll send you a one-time code, no password needed.

Returns & issues

Something not right with your order? Tell us below and we'll sort it out.

Prefer email? Write to returns@wrenwoodpets.com with your order number.

The short version of our returns policy

Damaged, faulty, or wrong item? Email us within 48 hours of delivery with a photo and we'll send a free replacement or a full refund. Nothing to ship back. Every order is covered by our Happiness Guarantee.

Changed your mind? Orders shipped from our US warehouse can be returned within 30 days, unused and in original packaging. Return shipping plus a 10% restocking fee apply. Orders shipped from our partner warehouse can't be returned for change of mind.

Read the full shipping & returns policy